1. Shipping Zones:
We offer free shipping to UK addresses and a fixed price shipping service internationally which includes the following countries: United States of America (USA), Canada, Europe, Australia and Japan.
2. Processing Time:
Orders are typically processed to dispatch within 1-2 business days from ordering. We will advise you immediately via email of any reason that may delay or disrupt your order being sent and provide a suggested solution. This is rare but errors in stock levels or courier issues may exist from time to time.
3. Shipping Methods:
Uk Addresses – Standard delivery is via Royal Mail Signed Service. From experience, we have found Royal Mail to be a more reliable courier with virtually no instances of lost orders. Approx delivery time is 1-2 working days.
International Addresses – All international orders are also sent using a Royal Mail Signed service from within the UK. The delivery will transition to a courier/delivery provider within your country as determined via Royal Mail.
The current international delivery charge is fixed £13.30. This will be displayed at the checkout in your currency at the current exchange rate. For clarity; as of 8th Jan 2024 this equates to the following in other currencies:
United States Dollar 16.96
Canadian Dollar 22.67
Euros 15.47
Australian Dollar 25.27
Japanese Yen 2443.68
Approx. delivery time for international delivery is 5-7 working days. International deliveries cannot be sent to PO Boxes or Pack Stations because a signature cannot be accepted.
4. Customs and Import Duties:
International customers are responsible for any customs or import duties imposed by their country. Please check these prior to ordering with your local authority.
5. Order Tracking:
Customers will receive a tracking number once the order is shipped to monitor the delivery status. For international orders, your package can be tracked up to the point at which it leaves the Uk.